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Frequently Asked Questions

Member Account

By registering as a member, you get to enjoy personalised services, which includes order tracking, update mailing addresses, and receive our latest offers and product information instantly.

Click on the [  ] icon at the top right corner. Fill in the required information and login password. Click ‘confirm’ to complete the registration. You will immediately receive a confirmation email from us.
Click on the [  ] icon at the top right corner. Enter the email address or mobile number that you used to register and password to log in.
Click on the [  ] icon at the top right corner. Select ‘Forgot your password?’. You will receive a reset password email in your mailbox. You can then resubmit a new password and log in to your account with this password.

Once you have logged in to your account, go to the profile and click ‘edit my details’ or ‘change password’ to change it.

Place An Order

Not necessary. Non-members can also check out directly.

West Malaysia: RM8 ; East Malaysia: RM14

*Free shipping on orders over RM300.*

Regardless of member or non-member, all successful order transactions will receive an order confirmation email. For members, you can opt to check from the [Track Order] page.

Option 1- Check the mailbox of the email address that you have used when placing an order.
Option 2- Log in to your member account and go to the [Member Profile] to check.

We will process and ship your order within 1-3 working days. On average, items will be delivered to your doorstep the next 5-7 working days (West Malaysia) and 7-20 working days (East Malaysia).

Remarks: The actual time of delivery will be provided by the delivery service.

Payment

Customers can choose to pay with the following:

  1. Credit Card
  2. Online Banking

Note: Currently we do not support e-wallet and cash on delivery.

Yes. For failed transaction, you will be redirected to the ‘Checkout’ page. You need to re-enter your personal information and card details along with other required information.

Yes, absolutely. At Natural Beauty, we do not only focus on the quality of our products, but also pay attention to protect our customers’ personal information. Hence we only selected and use payment platforms such as UPayme and PayPal certified by Bank Negara Malaysia.

Please visit our ‘Privacy Policy’ for more information.

Exchange & Refund/Return

Yes, you can request to cancel an order before the items are shipped out. Please contact us through the following:
📧 E-mail: contact@nblife.com
☎️ TEL：03-2700 3060
Facebook：Natural Beauty Malaysia

If the customer does not receive the items within the specified period, they can request for a refund. Refund for other reasons will not be entertained.

Please contact us via email at contact@nblife.com or telephone (+60) 3-2700 3060 .

All return or exchange request must be submitted within 7 days after receiving the items. Overdue request will not be accepted.

You can email the following details to us at contact@nblife.com ：

  • Name：
  • Order Number：
  • Request for exchange, refund or return?
  • Reason：

If your request meets the criteria, our customer service will guide you further on the procedures, including the return address and other arrangements.

Vouchers & Promo Codes

Enter the promo code during check out to enjoy additional discounts or gifts.
*Subject to terms and conditions.

There are many ways to get a promo code:

  1. Subscribe to our newsletters to receive a 10% discount on all products for online purchase.
  2. Register as a member.
  3. Follow our social media accounts (Facebook, IG etc.)

Enter the promo code in the [Enter Promo Code] field during check out and click ‘Enter’. The discount or gift will be reflected on the page.

A promo code may be invalid due to:

  • The promo code has expired
  • The order have not met the terms and conditions
  • The promo code is not applicable to certain promotional items
  • The promo code is limited for use on specific brand or product etc.

Please review the terms and conditions in order to use the promo code.

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