By registering as a member, you get to enjoy personalised services, which includes order tracking, update mailing addresses, and receive our latest offers and product information instantly.
Once you have logged in to your account, go to the profile and click ‘edit my details’ or ‘change password’ to change it.
Not necessary. Non-members can also check out directly.
West Malaysia: RM8 ; East Malaysia: RM14
*Free shipping on orders over RM300.*
Regardless of member or non-member, all successful order transactions will receive an order confirmation email. For members, you can opt to check from the [Track Order] page.
Option 1- Check the mailbox of the email address that you have used when placing an order.
Option 2- Log in to your member account and go to the [Member Profile] to check.
We will process and ship your order within 1-3 working days. On average, items will be delivered to your doorstep the next 5-7 working days (West Malaysia) and 7-20 working days (East Malaysia).
Remarks: The actual time of delivery will be provided by the delivery service.
Customers can choose to pay with the following:
Note: Currently we do not support e-wallet and cash on delivery.
Yes. For failed transaction, you will be redirected to the ‘Checkout’ page. You need to re-enter your personal information and card details along with other required information.
Yes, absolutely. At Natural Beauty, we do not only focus on the quality of our products, but also pay attention to protect our customers’ personal information. Hence we only selected and use payment platforms such as UPayme and PayPal certified by Bank Negara Malaysia.
All return or exchange request must be submitted within 7 days after receiving the items. Overdue request will not be accepted.
You can email the following details to us at email@example.com ：
If your request meets the criteria, our customer service will guide you further on the procedures, including the return address and other arrangements.
Enter the promo code during check out to enjoy additional discounts or gifts.
*Subject to terms and conditions.
There are many ways to get a promo code:
Enter the promo code in the [Enter Promo Code] field during check out and click ‘Enter’. The discount or gift will be reflected on the page.
A promo code may be invalid due to:
Please review the terms and conditions in order to use the promo code.